Frequently Asked Questions
Everything you need to know about professional kitchen supplies.
Does RestaurantSupply.com ship to residential addresses?
Yes, we ship to both commercial and residential addresses. Please note that residential deliveries for heavy equipment may incur additional lift-gate fees from the freight carrier.
What is your return policy for commercial equipment?
Unused items in their original packaging can be returned within 30 days. Restocking fees may apply for large equipment, and custom-ordered items are typically non-returnable.
Do you offer financing for large kitchen installations?
We provide several flexible financing and leasing options for professional equipment through our third-party partners to help you manage your business cash flow.
How can I track my freight shipment?
Once your order ships, you will receive an email with the carrier name and tracking number. For large freight items, the carrier will usually call you to schedule a delivery window.
Are the products sold on your site covered by a warranty?
Most products include a manufacturer's warranty. Please check the specific product page for details, as warranty terms vary between residential and commercial use environments.
Can I request a quote for bulk orders?
Absolutely. For large volume orders or full kitchen builds, please contact our sales team directly to receive a customized quote with volume-based pricing.